Frequently asked questions
We are a registered business, Local Government Area Council approved and NSW Food Authority Food Safety Supervisor accredited.
Do you offer allergen friendly products?
Our kitchen is not a registered gluten free kitchen, we use wheat flour in our products. All of our products may contain traces of gluten and other allergens such as dairy, eggs, soy, sulphites and nuts.
Gluten-friendly Sugar Cookies and Cupcakes can be made Gluten-free by ingredient. *Noting all products produced at Kaz Bake may contain traces of gluten, eggs, dairy, nuts, due to presence of these materials on premise.
These are general guidelines, please contact us if you wish to discuss.
Terms and Conditions
PAYMENT AND DEPOSIT
We require a 50% non-refundable Deposit within 24hrs to confirm any custom cake or custom cookie orders, to hold the date requested, if deposit is not completed within this time your order will not be placed. The remaining 50% is due 2 weeks before the delivery date, at which point all changes to order must be confirmed (changes to the previously agreed design may incur extra fees). Orders placed less than 2 weeks in advance of the delivery date must be paid in full.
Deposit, cancellation and refund policy
Each quote is valid for 14 days from the date of issue.
Upon basic size and design of your cake being finalised and proceeding with the order a 50% non refundable deposit will be required. Your booking is not considered confirmed until the deposit has been received.
The balance of the quote is due in full no later than 7 days prior to the date your cake is required.
Our method of payment is via cash or direct deposit.
Failure to make payments by the due date MAY result in your order being cancelled; please contact me ASAP to discuss any problems/ possible late payment issues.
In the event of cancellation with more than 7 days notice
All requests for cancellation must be made in writing.
If for any reason you need to postpone your event, please contact me immediately. Your new date may or may not be available, but I will try to accommodate you wherever possible. If the new date of your event is available, all monies paid will be transferred to the new date without penalty. If the new date is unavailable, please see the below cancellation policy.
If you need to cancel your order, the refund policy is as follows:
Cash refunds are not given. A credit voucher will be issued for all monies paid over and above the non-refundable 50% deposit. Credit vouchers are valid for 12 months from your original event date and can be used toward new or existing orders (not valid for use toward booking deposits).
If for some reason we are unable to fulfil your order due to unforeseen circumstances (e.g. accident or illness), your deposit will be refunded in full and we will assist you in finding an alternative decorator to complete your order.
In the event of cancellation with less than 7 days notice
The full amount of your cake is payable. No refund or credit will be given.
Design and flavour changes
Minor changes to the design will be accepted after a deposit is received up to 4 weeks prior to your event.
Flavour changes will be accepted up to 2 weeks prior to your event, however this is at Kaz Bake’s discretion, and is subject to availability.
Should the design change, Kaz Bake will endeavor to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required. An administration fee may also be charged.
Any changes to the original order are subject to viability and quote review.
Date changes must be submitted in writing and the new date is subject to availability.
Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records.
Whilst all care is taken to complete your order as specified – factors including but not limited to weather and supply availability MAY result in design changes. Design changes are at Kaz Bake’s discretion. All cake designs are subject to artistic license and should I need to make such changes no further correspondence will be entered into.
In the event that an agreement not be reached on changes to the revised quote, the normal cancellation procedure is applicable.
Allergies
Kaz Bake will not be responsible for any allergy related issues.
Unless it is specified otherwise on your order, all products may contain or come into contact with dairy, wheat, nuts, soy and other allergens. It is the client’s responsibility to inform their guests of any risks.
Setup and delivery
Setup and delivery is available for some cakes.
Available delivery is upon my discretion; charges for delivery may apply and will be subject to location of the venue.
Easy access to the venue needs to be available e.g. close parking, lift access to higher levels.
You are welcome to collect your cake, Monday to Saturday by arrangement.
If you or your representative elects to pick up and set up the cake, you assume all responsibility and liability for the handling of the cake once it leaves my possession.
Whilst all due care is taken when boxing your cake, cakes transported by you are done so at your own risk.
Storage
Where cakes are covered in fondant (or have sugar paste flowers or figurines), these should not be refrigerated as this may cause the icing to sweat from condensation.
Storage of these items should be in a cool dry place out of direct sunlight and away from any heat.
Buttercream cakes can be stored in a refrigerator however they can be stored in a cool dry place out of direct sunlight and away from any heat.
Non Guarantee
Kaz Bake cannot be held responsible for any damage to the cake or products once they are delivered and in the care of a client or the venue. Where a client elects to self-transport, we are not responsible for any damage caused during transportation.
Photo Usage
Kaz Bake reserves the right to use any photos we take of your creation for media related activities such as publishing on our website, social media or advertising.
Your consent
By placing an order and paying the non refundable deposit, you are agreeing to the terms and conditions set out above.
*************************************************************************************
Kaz Bake Rich Fruit Cake Care
To ensure freshness of the Fruit Cake, it is important to store the Fruit Cake correctly and ‘feed’ the cake at regular intervals (weekly). Please see below instructions to ‘feed’ your Kaz Bake Rich Fruit Cake.
When the Kaz Bake Rich Fruit Cake is freshly baked and cold, I ‘feed’ the cake by making small holes in the top and bottom of the cake with a toothpick/skewer and spooning in a couple of tablespoons of brandy, then wrap it in double baking paper, and then aluminium foil. Store in an airtight container.
After purchasing your Kaz Bake Rich Fruit Cake, remove the cake from a plastic sealed bag, wrap it in double baking paper, and then aluminium foil. Store in an airtight container. During the storage time I recommend ‘feeding’ the cake at odd intervals (weekly) with brandy.
To do this, strip off the lining papers, make a few extra holes in the top with a toothpick/skewer and pour a few teaspoons of brandy in to soak into the cake. Repeat this at intervals for a week or two.
As a guide we ‘feed’ an 8 inch cake with 2 - 3 teaspoons of brandy about 6 times so between 60 and 100mls in all.
Kaz Bake NYC Thick Cookies Care
Kaz Bake NYC Thick cookies can be stored in an airtight container for up to one week. If you’d like to save them for later, we recommend individually wrapping them and storing them in the freezer until a craving hits.
Craving an ooey-gooey cookie?
1. Preheat the oven to 180 degrees celsius.
2. Place cookies on a lined baking tray and bake for 2 minutes.
3. Enjoy oh so gooey cookies from the oven.
Please do not store your cookies in the refrigerator or use a microwave to reheat them.
Do you offer allergen friendly products?
Our kitchen is not a registered gluten free kitchen, we use wheat flour in our products. All of our products may contain traces of gluten and other allergens such as dairy, eggs, soy, sulphites and nuts.
Gluten-friendly Sugar Cookies and Cupcakes can be made Gluten-free by ingredient. *Noting all products produced at Kaz Bake may contain traces of gluten, eggs, dairy, nuts, due to presence of these materials on premise.
These are general guidelines, please contact us if you wish to discuss.
Terms and Conditions
PAYMENT AND DEPOSIT
We require a 50% non-refundable Deposit within 24hrs to confirm any custom cake or custom cookie orders, to hold the date requested, if deposit is not completed within this time your order will not be placed. The remaining 50% is due 2 weeks before the delivery date, at which point all changes to order must be confirmed (changes to the previously agreed design may incur extra fees). Orders placed less than 2 weeks in advance of the delivery date must be paid in full.
Deposit, cancellation and refund policy
Each quote is valid for 14 days from the date of issue.
Upon basic size and design of your cake being finalised and proceeding with the order a 50% non refundable deposit will be required. Your booking is not considered confirmed until the deposit has been received.
The balance of the quote is due in full no later than 7 days prior to the date your cake is required.
Our method of payment is via cash or direct deposit.
Failure to make payments by the due date MAY result in your order being cancelled; please contact me ASAP to discuss any problems/ possible late payment issues.
In the event of cancellation with more than 7 days notice
All requests for cancellation must be made in writing.
If for any reason you need to postpone your event, please contact me immediately. Your new date may or may not be available, but I will try to accommodate you wherever possible. If the new date of your event is available, all monies paid will be transferred to the new date without penalty. If the new date is unavailable, please see the below cancellation policy.
If you need to cancel your order, the refund policy is as follows:
Cash refunds are not given. A credit voucher will be issued for all monies paid over and above the non-refundable 50% deposit. Credit vouchers are valid for 12 months from your original event date and can be used toward new or existing orders (not valid for use toward booking deposits).
If for some reason we are unable to fulfil your order due to unforeseen circumstances (e.g. accident or illness), your deposit will be refunded in full and we will assist you in finding an alternative decorator to complete your order.
In the event of cancellation with less than 7 days notice
The full amount of your cake is payable. No refund or credit will be given.
Design and flavour changes
Minor changes to the design will be accepted after a deposit is received up to 4 weeks prior to your event.
Flavour changes will be accepted up to 2 weeks prior to your event, however this is at Kaz Bake’s discretion, and is subject to availability.
Should the design change, Kaz Bake will endeavor to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required. An administration fee may also be charged.
Any changes to the original order are subject to viability and quote review.
Date changes must be submitted in writing and the new date is subject to availability.
Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records.
Whilst all care is taken to complete your order as specified – factors including but not limited to weather and supply availability MAY result in design changes. Design changes are at Kaz Bake’s discretion. All cake designs are subject to artistic license and should I need to make such changes no further correspondence will be entered into.
In the event that an agreement not be reached on changes to the revised quote, the normal cancellation procedure is applicable.
Allergies
Kaz Bake will not be responsible for any allergy related issues.
Unless it is specified otherwise on your order, all products may contain or come into contact with dairy, wheat, nuts, soy and other allergens. It is the client’s responsibility to inform their guests of any risks.
Setup and delivery
Setup and delivery is available for some cakes.
Available delivery is upon my discretion; charges for delivery may apply and will be subject to location of the venue.
Easy access to the venue needs to be available e.g. close parking, lift access to higher levels.
You are welcome to collect your cake, Monday to Saturday by arrangement.
If you or your representative elects to pick up and set up the cake, you assume all responsibility and liability for the handling of the cake once it leaves my possession.
Whilst all due care is taken when boxing your cake, cakes transported by you are done so at your own risk.
Storage
Where cakes are covered in fondant (or have sugar paste flowers or figurines), these should not be refrigerated as this may cause the icing to sweat from condensation.
Storage of these items should be in a cool dry place out of direct sunlight and away from any heat.
Buttercream cakes can be stored in a refrigerator however they can be stored in a cool dry place out of direct sunlight and away from any heat.
Non Guarantee
Kaz Bake cannot be held responsible for any damage to the cake or products once they are delivered and in the care of a client or the venue. Where a client elects to self-transport, we are not responsible for any damage caused during transportation.
Photo Usage
Kaz Bake reserves the right to use any photos we take of your creation for media related activities such as publishing on our website, social media or advertising.
Your consent
By placing an order and paying the non refundable deposit, you are agreeing to the terms and conditions set out above.
*************************************************************************************
Kaz Bake Rich Fruit Cake Care
To ensure freshness of the Fruit Cake, it is important to store the Fruit Cake correctly and ‘feed’ the cake at regular intervals (weekly). Please see below instructions to ‘feed’ your Kaz Bake Rich Fruit Cake.
When the Kaz Bake Rich Fruit Cake is freshly baked and cold, I ‘feed’ the cake by making small holes in the top and bottom of the cake with a toothpick/skewer and spooning in a couple of tablespoons of brandy, then wrap it in double baking paper, and then aluminium foil. Store in an airtight container.
After purchasing your Kaz Bake Rich Fruit Cake, remove the cake from a plastic sealed bag, wrap it in double baking paper, and then aluminium foil. Store in an airtight container. During the storage time I recommend ‘feeding’ the cake at odd intervals (weekly) with brandy.
To do this, strip off the lining papers, make a few extra holes in the top with a toothpick/skewer and pour a few teaspoons of brandy in to soak into the cake. Repeat this at intervals for a week or two.
As a guide we ‘feed’ an 8 inch cake with 2 - 3 teaspoons of brandy about 6 times so between 60 and 100mls in all.
Kaz Bake NYC Thick Cookies Care
Kaz Bake NYC Thick cookies can be stored in an airtight container for up to one week. If you’d like to save them for later, we recommend individually wrapping them and storing them in the freezer until a craving hits.
Craving an ooey-gooey cookie?
1. Preheat the oven to 180 degrees celsius.
2. Place cookies on a lined baking tray and bake for 2 minutes.
3. Enjoy oh so gooey cookies from the oven.
Please do not store your cookies in the refrigerator or use a microwave to reheat them.
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